All research
Research Library
Every paper, journey map, field note and tool on the site in one searchable list. Filter by type or topic, or search for a word such as "withdrawal" or "focus".
Research papers are the long reads: each one covers an area of a casino or sportsbook product, quotes the rules and standards that apply in the UK, US, Canada and Australia, and ends with a review checklist. Journey maps lay those areas out stage by stage. Field notes zoom into single patterns, and the tools turn the checklists into something you can tick, log and download.
21 items
Library items
ResearchOnboarding
Registration Friction in Casino Sign-Up Flows
Which parts of casino and sportsbook sign-up are required and which are avoidable, the WCAG 2.2 criteria that apply, and limit rules in Ontario and Britain.
ResearchOnboarding
Account Verification Without the Guesswork
How to design casino KYC and age checks: when verification must happen in Great Britain and Australia, what to tell players and how to show status.
ResearchPayments
Deposit Pages That Show the Whole Picture
What a casino deposit page should show before payment: fees, minimums and timing, Great Britain's limit prompt and deposit limit rules, and credit card bans.
ResearchPayments
Withdrawal Clarity: Status, Timing and Trust
How to design casino withdrawals players can follow: status, timing, Britain's reverse withdrawal ban, New Jersey's posted rule text and a UK competition case.
ResearchSafer play
Safer Play Tools People Can Actually Find
Where safer gambling tools should appear in casino products, what Ontario, Great Britain and New Jersey require, and how to label limits, breaks and exclusion.
ResearchChoice architecture
Dark Patterns and Player Autonomy
How choice architecture affects casino players, what US and UK regulators and UK consumer law say about dark patterns, and design tests for fair choices.
ResearchOnboarding
Error Messages That Help People Recover
How to write and place form error messages in casino sign-up and cashier flows, using WCAG 2.2, the W3C forms tutorial and the GOV.UK Design System.
ResearchAccessibility
Accessibility Standards for Casino Interfaces
Which WCAG 2.2 criteria matter most on casino and sportsbook sites, what US and Ontario accessibility rules say, and how to test gambling interfaces.
ResearchMobile
Touch Targets and Mobile Casino Controls
Touch target sizes for mobile casino and sportsbook controls under WCAG 2.2, the exceptions, sticky bars that hide focus and layouts that reflow on phones.
ResearchInformation architecture
Navigation and Information Architecture for Casino Sites
How to structure casino and sportsbook navigation so players find games, the cashier, help and safer play tools, with WCAG 2.2 consistent help and labels.
Journey mapOnboarding
Registration Journey Map: Landing to First Deposit
A four-stage journey map for casino registration: landing, sign-up, verification and first deposit, with the friction, support and rules to check at each stage.
Journey mapPayments
Withdrawal Journey Map: Request to Funds Received
A four-stage journey map for casino withdrawals: request, checks, processing and completion, with the friction, support and rules to review at each stage.
Journey mapSafer play
Safer Play Journey Map: Finding and Setting Limits
A four-stage journey map for safer gambling tools: starting point, finding the tool, setting a limit and confirmation, with the rules to review at each stage.
Field noteAccessibility
Keyboard Paths Through a Casino Cashier
A field note on keyboard access in casino cashiers: focus order, payment provider windows, visible focus and the traps that stop keyboard users depositing.
Field noteAccessibility
Status Colors That Do Not Rely on Color Alone
A field note on win, loss and status colors in casino and sportsbook interfaces: WCAG use of color, contrast ratios and badge patterns that work.
Field noteOnboarding
Writing Verification Progress Messages
A field note with sample wording for casino identity verification status: received, checking, more needed, approved and declined, plus how to announce updates.
Field notePayments
What a Withdrawal Receipt Should Say
A field note with a model casino withdrawal receipt: the fields to include, wording for each status, accessible formats and what to leave off the screen.
ToolJourney review
Player Journey Checklist
A printable, stage-by-stage checklist for reviewing casino and sportsbook products, from landing to account management. Tick items and download a CSV file.
ToolAccessibility
Accessibility Observation Log
A browser template for logging accessibility findings in casino and sportsbook products against WCAG 2.2 criteria, with severity, stage and a CSV export.
ToolSafer play
Safer Controls Placement Review
A worksheet for reviewing where safer gambling controls appear in casino products, with placement rules for Great Britain, Ontario, New Jersey and Australia.
ToolAccessibility
Color Contrast Checker
Check text and interface colors against WCAG 2.2 contrast ratios for normal text, large text and interface parts, computed in your browser with the W3C formula.
Nothing matches. Try a shorter word, such as "limit" or "focus", or clear the filters.
Where to start
- New to the subject: start with accessibility standards for casino interfaces and the player journey maps.
- Working on onboarding: registration friction, then account verification.
- Working on payments: deposit pages, then withdrawal clarity.
- Working on safer play: safer play tool visibility, then dark patterns and player autonomy.
- Working on mobile and menus: touch targets, then navigation and information architecture.
- Working on forms: form error messages.